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General FAQ

Please see below answers to the most common enquiries regarding our website, products, shipping and Privacy Policy:

Shipping

We ship to the UK and Worldwide via two levels of shipping.

UK

Royal Mail Standard: Orders are sent by Royal Mail Business 48. This is an untracked service.

Royal Mail 48 TRACKED: Orders are sent by Royal Mail Tracked 48. Aim to deliver item in 2-3 days. Item is tracked to delivery point. For more information: Royal Mail 48 Tracked.

International:

International Standard: Orders are sent by Royal Mail International Standard. Estimated shipping times are given below. This is an untracked service. For more information and time guidelines: International Standard.

International Tracked: Orders are sent by the Royal Mail International Tracked service. Estimated shipping times are given below. Item is tracked to delivery point. For more information and time guidelines: International tracked.

Shipping Upgrade

All UK Orders over £60 will receive FREE Royal Mail Tracked Shipping.

International orders over £60 will be upgraded to Tracked shipping free of charge, (standard shipping fees still apply).

Order Dispatch:

Our main packing/shipping days are Monday and Friday. We aim to dispatch within 3 working days of receipt of the order.

Shipping Delays

Unfortunately 2020 saw an unprecedented situation which has resulted in issues with shipping timescales and reliability. We continue to dispatch 99% of orders within 2 working days, however COVID, Brexit and a number of other factors has effected how long it takes your order to get to you.

We STRONGLY recommend upgrading to a tracked service if you need your order in a hurry.

Jan 2021 UPDATE:

UK – We continue to experience delays in shipping due to COVID 19. Royal Mail have provided updates to which individual postal centres are currently experiencing staff shortages due to staff illness and self isolation.

Royal Mail Delay Update

International – Again, COVID is having an issue on timescale of delivery as is BREXIT. We strongly recommend upgrading to a tracked service.

My Order hasn’t arrived?

If your order has not arrived within our accepted time frame (see below), please contact us on orders@oopsadaisyuk.com.

Due to the current situation with COVID delays we are unable to investigate the missing order until the timeframe below has passed.

UK: 2 weeks

Europe: 4 weeks

USA/CANANDA/AUSTRALIA/ROW: 6 weeks

PLEASE NOTE: If you have not selected a tracked option, we cannot locate your parcel and cannot give any further information before this timescale has lapsed.

Customs Fees:

If you are ordering from outside of the UK your order may be eligible for customs or import duties/taxes. This is outside of our control.

Unfortunately as the threshold for fees and fees due vary from country to country we are unable to give advice on an individual order. Your local customs office should be able to give accurate advice.

Stencil Care

Our stencils are made from a laminated card. They are designed to be lightweight and kind to your pens. With proper care they will last for a long time. Please store them flat, within your journal or in a storage folder.

Custom and personalised orders

Unfortunately we are not able to offer a custom stencil service.

Refunds and Exchanges

I gladly accept returns and exchanges if you are not 100% satisfied.

Please contact me if you have any problems with your order.

Conditions of return

Contact me within 14 days of delivery, ship items back within 30 days of delivery in the condition they were received.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We want you to be happy with your order

If there are any issues with your order or the product you have received please get in touch! We love to journal with Oops a Daisy stencils and we want you to love them as much as we do.

Affiliate Links

In the content of the website I may link to external items which I have used within my journal and would love to share with you. I will only link items that i have personally used and enjoy as part of my journaling process. As a member of the Amazon affiliate programme I will receive a small share of sales through the related link(s). These items are marked with an *.

Please click here to read our Privacy Policy

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