General FAQ

Please see below answers to the most common enquiries regarding our website, products, shipping and Privacy Policy:

Shipping

We ship to the UK and Worldwide via two levels of shipping.

Standard Shipping: Orders are sent by Royal Mail 2nd class post is an untracked and unregistered service.

Tracked Shipping: Royal Mail Registered Post and International Tracked offer a tracked service with email confirmation.

Orders over £50 will be automatically sent via our tracked service.

Approximate shipping times for these are listed below:

UK – 2-3 days

Europe – 1-2 weeks

USA and rest of world – 1-3 weeks

We aim to dispatch within 48 hours of receipt of the order.

Stencil Care

Our stencils are made from a laminated card. They are designed to be lightweight and kind to your pens. With proper care they will last for a long time. Please store them flat, within your journal or in a storage folder.

Custom and personalised orders

Unfortunately we are not able to offer a custom stencil service.

Refunds and Exchanges

I gladly accept returns and exchanges if you are not 100% satisfied.

Please contact me if you have any problems with your order.

Conditions of return

Contact me within 14 days of delivery, ship items back within 30 days of delivery in the condition they were received.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We want you to be happy with your order

If there are any issues with your order or the product you have received please get in touch! We love to journal with Oops a Daisy stencils and we want you to love them as much as we do.

Affiliate Links

In the content of the website I may link to external items which I have used within my journal and would love to share with you. I will only link items that i have personally used and enjoy as part of my journaling process. As a member of the Amazon affiliate programme I will receive a small share of sales through the related link(s). These items are marked with an *.

Please click here to read our Privacy Policy