Welcome to the Big One Subscriber FAQ! We have created a whole new resource in order to give subscribers the tools to get the most out of their new subscription.
IMPORTANT: To receive subscriber exclusive communications, please ensure you are opted into our newsletter with the email used on your shop account.
Click the links below to find out more. If you have a question that isn’t covered below, drop us an email to firstname.lastname@example.org.
What is the next theme?
We announce the upcoming theme to our subscribers, around 2 weeks before the next payment is due. You can find this information under “The Next One” in our Big One – Subscriber Zone.
When will my next payment be taken?
Your initial payment is taken on sign-up, and will be for the current quarter’s box.
Our quarters run:
Jan 1st – March 31st
April 1st – June 30th
July 1st – Sept 30th
Oct 1st – Dec 31st.
After your initial sign-up, subsequent payments will be taken as per the following schedule: 1st January, 1st April, 1st July and 1st October.
I don’t fancy the upcoming theme, can I pause?
Yes, absolutely! We inform subscribers of the next theme two weeks before the next payment is due to be taken. If you would like to skip the next box please log into “My Account” and pause your subscription prior to the payment date. The subscription will remain paused until you activate it again.
How do I change my address?
If your upcoming payment has not yet been taken, you can log into “My Account” and change your shipping details within your subscription.
If the subscription renewal has already processed and payment has been taken you will need to drop us an email to email@example.com and we can do this for you.
Where are the resources for my current box?
You will find all the resources for the upcoming box under the “The Current One” header in the Big One – Subscriber Zone.
Do you have a list of Koi Brush Pen colours to co-ordinate with each theme?
Yes absolutely! You can check out our Koi Brush Pen log here.
Are there additional items to co-ordinate with my box?
Yes, absolutely! You will find details of the co-ordinating items in the “What’s Inside?” blog posts, or shop the items in the Big One Subscriber Shop for a 10% discount on the standard pricing!
Can I buy duplicates of any of the items in the box?
Occasionally, we have items left over from our subscription boxes. We add these to the Big One Subscriber Shop for our subscribers to buy at 10% discount on our standard pricing.
I’m a new subscriber, can I buy past boxes?
All of our subscription boxes are limited edition. If we have any stock remaining, after our subscribers have received their boxes, we will add them to the “Past Boxes” section of our shop.
How do I cancel my subscription?
You can log into “My Account” to view, edit, pause or cancel your subscription. If payment has already been taken for the next box, it will still be dispatched to you. If you don’t want to receive the next box, please make sure you cancel before the next payment is taken. You will also continue to have access to the subscriber zone for the remainder of the quarter that you have made payment for.
I purchased a pre-pay subscription, how will I know when it ends?
You will be emailed at the end of your payment term to let you know the pre-pay subscription has ended. You can also check this by logging into “My Account” and clicking the subscriptions tab.