Please see below answers to the most common enquiries regarding our website, products, shipping and Privacy Policy:
When will my order be dispatched?
Our main packing/shipping days are Monday, Wednesday and Friday. We aim to dispatch within 3 working days of receipt of the order.
For subscription box shipping information, please check the following pages:
Do you ship to my country?
We ship to the UK and Worldwide via two levels of shipping.
UK
Royal Mail Standard: Orders are sent by Royal Mail Business 48. This is an untracked service.
Royal Mail 48 TRACKED: Orders are sent by Royal Mail 48 Tracked. Royal Mail aim to deliver item in 2-3 days. Item is tracked to delivery point. For more information visit the Royal Mail website here.
INTERNATIONAL
International Standard: Orders are sent by Royal Mail International Standard. Estimated shipping times are given below. This is an untracked service. For more information and time guidelines: International Standard.
International Tracked: Orders are sent by the Royal Mail International Tracked service. Estimated shipping times are given below. Item is tracked to delivery point. For more information please visit the Royal Mail website here.
Shipping Upgrades:
– All UK orders over £60 will receive FREE Royal Mail Tracked Shipping.
– International orders over £60 will be upgraded to Tracked shipping free of charge (standard shipping fees still apply).
My order hasn’t arrived!
If your order has not arrived within our accepted time frame (see below), please contact us on [email protected].
**Please DO NOT send order enquiries via social media or send the same message via multiple different platforms. This will only cause confusion and delay our response to you**
– UK: 2 weeks
– Europe: 4 weeks
– USA / CANADA / AUSTRALIA / ROW: 6 weeks
PLEASE NOTE: If you have not selected a tracked option, we cannot locate your parcel and cannot give any further information before this timescale has lapsed.
Do I have to pay customs fees?
If you are ordering from outside of the UK, your order may be eligible for customs or import duties/taxes. This is dependent on your country and completely outside of our control.
Unfortunately, as the threshold for fees and fees due vary from country to country we are unable to give advice on an individual order. Your local customs office should be able to give accurate advice.
I’m not receiving emails from you!
There are many reasons why our emails might not be getting through to you. The most common issues are:
Your email provider is blocking them / flagging them as spam – Please double check your spam / junk folder, and add [email protected] to your safe senders list. Each email provider is different and some are stricter than others.
You haven’t given us double consent for promotional emails – This is part of GDPR legislation, so if you didn’t check the box to allow promotional emails when you signed up, we legally have to remove you from the newsletter list. We are still able to send you order and dispatch confirmations, so if you are receiving these, but not our newsletters, then this is likely to be the case. You can update your newsletter preferences here.
You have been automatically unsubscribed due to inactivity – Email systems cost a lot of money, and the more emails we send, the more expensive it is. Therefore, we have to periodically run reports to see who is engaging with our emails and remove addresses which are not active. If yours was flagged as not active (e.g. not opening our last 5 emails) then you will have been sent a further email asking you to confirm if you want to remain on the list or be removed. If no action was taken on this, then you will have been removed automatically. You will need to sign up again here.
You have multiple email addresses / accounts on our site – Sometimes customers sign up with multiple email addresses, which creates a completely separate account. If you are not receive any emails from us (order / dispatch confirmations and newsletters) it is possible that the email address you are checking is not the email address associated with your Oops a Daisy account. You can check this by clicking ‘My Details’ within Your Account. If you do have multiple accounts, please email us on [email protected] and we can sort this for you.
PLEASE NOTE: Newsletter subscribers receive exclusive special offers and get advanced access to new product launches. You will not receive past emails if you sign up / update your preferences. We always give lots of notice for new product launches so, to avoid disappointment, please check all of the above before the launch.
How do I look after my stencils?
Our stencils are designed to be lightweight and kind to your pens. With proper care they will last for a long time. Please store them flat, within your journal, or in one of our stencil storage options.
Can you make me a custom stencil?
Unfortunately, due to the time involved, we are not able to offer a custom stencil service.
Can I get a refund / exchange?
We want you to be totally happy with your Oops a Daisy products, so we gladly accept returns and exchanges if you are not 100% satisfied. Please email us on [email protected] if you have any problems with your order.
Conditions of return:
You must contact us within 14 days of delivery, and ship items back within 30 days of delivery in the condition they were received.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Coupon codes
You are only able to use one coupon code at any time. They should be added at the time of checkout into the “coupon code” box. We cannot apply these after the order has been processed.
There is a problem with my order
We want our customers to be 100% happy with everything they receive from us. Of course, occasionally, mistakes do happen (we are only human)!
We ask that you check your order carefully on receipt. If there is a problem please contact us via email on [email protected] within 30 days and we will happily rectify any issue.
Germany – Verpackungsgesetz (LUCID Packaging Register)
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company Oops a Daisy UK is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2904206727331. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.
Affiliate Links
In the content of the website I may link to external items which I have used within my journal and would love to share with you. I will only link items that i have personally used and enjoy as part of my journaling process. As a member of the Amazon affiliate programme I will receive a small share of sales through the related link(s). These items are marked with an *.
Please click here to read our Privacy Policy